Big8Software FAQ

Problem: Outlook Desktop Alerts not firing for subfolders:

Solution: If you have folders with custom rules to automatically move your incoming email to organize your mail, you will have to explicitly turn on desktop alerts.

Make sure you have notifications turned on:

Turn on alerts

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click E-mail Options, and then click Advanced E-mail Options.
  3. Under When new items arrive in my Inbox, select the Display a New Mail Desktop Alert (default Inbox only) check box.

Modifiy any rules you have

1.) On the rule setup click next and check the Desktop Alert setting as shown:

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